Mobile Computing Magazine Articles
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Guidelines For Improving Customer Satisfaction And Loyalty
8/30/2019
A total and ongoing commitment to your plan and process is essential to moving the needle on meaningful improvement.
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Driving A Successful Field Service Destiny
8/30/2019
Field Technologies talks with Zach McGuire of MasTec Advanced Technologies, who explains how a diverse approach to market shifts and self-driven technician practices keep business humming at this third-party service contractor.
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Securing Profitability With Mobility
8/30/2019
A mobile field service management solution has helped Proguard Protection Services increase billable hours and improve its profit margins.
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The Importance Of Service For A Best-In-Class Manufacturing Company
8/30/2019
As manufacturers recognize that happier customers equal higher profits, customer experience is becoming a critical competitive differentiator.
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Lessons Learned As VP Of Service Operations
8/30/2019
How teamwork, continuous learning, a readiness for change, and investing in training and cross-functional relationships will serve you well when managing in the service industry.
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Cultivating A Better Customer Experience
5/23/2019
TruGreen faces a massive field service and route management challenge every day. The Memphis, TN-based company merged with Scotts LawnService in 2016, creating the largest lawn care company in North America. The company serves more than 2.3 million residential and commercial customers in the U.S. and Canada and operates 315 branches and 40 franchise locations. Its fleet of 7,000 vehicles is routed to more than 100,000 jobs every day.
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Q&A: PCM Leverages Technology To Create A Compelling Customer Experience
5/23/2019
Field Technologies talks with Mike Rysavy of PCM about going above and beyond for customers with the help of an ITSM platform that enables proactive service delivery and rapid execution.
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Field Service Benchmark Study Results
5/23/2019
Economic, revenue, and investment outook optimism inspires these 8 strategic priorities among field service executives.
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Mobility Opens Windows Of Opportunity For Efficiency
5/23/2019
Mobile app development has helped Centra Windows automate processes from the field to the factory and save hours of manual administrative work.
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Era Of Change For Field Service Management
5/23/2019
More changes have occurred in the field service management (FSM) segment in the past 12 months than in the previous 12 years. And the changes — or what I like to refer to as the “deltas” — are only going to manifest themselves faster and more pervasively in the next 12 months moving forward. This is truly the era of change for FSM, as well as for the services organizations in the industry.