Field Service Software Resource Center
FEATURED THOUGHT LEADERSHIP
Generating Change: Utilities And Renewable Energy
Utilities are embracing renewable sources for sustainability and compliance. Delve into the challenges, opportunities, and innovative solutions in the expanding renewable energy market.
REAL-WORLD CASE STUDIES
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![MSI Data - Eastern Controls_bucket]( "Eastern Controls Inc’s Service Flourishes With Service Pro")
Eastern Controls Inc’s Service Flourishes With Service ProExplore how the strategic implementation of cutting-edge field service management software revolutionized the operations of a process controls solutions provider.
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![lapp]( "High-Quality Performance Of Installation Activities And Quality Checks From Remote")
High-Quality Performance Of Installation Activities And Quality Checks From RemoteExamine how LAPP overcame pandemic challenges with remote collaboration via OverIT's FSM Platform, reducing travel, saving time and money, and aligning with Sustainable Development Goals.
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![GettyImages-1409836600 wind turbines]( "Training On-The-Job For Maintenance On Wind Turbines: A Case Study")
Training On-The-Job For Maintenance On Wind Turbines: A Case StudyDiscover how EnBW utilized Field Service Management solutions to optimize employee training, productivity, and safety.
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![OverIT - Maintenance]( "Scheduling Of Maintenance Activities On Critical Assets And Support Of Field Execution Through Mobile Work Instructions")
Scheduling Of Maintenance Activities On Critical Assets And Support Of Field Execution Through Mobile Work InstructionsHera Group required a unified system for dispatchers to efficiently handle and schedule maintenance tasks across various utility assets. They turned to a best-of-breed FSM solution to meet these needs.
FIELD TECHNOLOGIES MAGAZINE ARTICLES
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Fleet Management Delivers Big Savings12/1/2019
AKI Group leverages routing/scheduling technology to save $1 million annually in transportation costs.
Revenue and market growth are accelerated by a new approach to leading a service business. The Service Growth Portfolio concentrates on value and capability creation in three distinct investment areas: 1) Service Product Offering, 2) Workforce Skills and Behaviors, 3) Enabling Technology.
Learnings from a global IT infrastructure service and support provider on achieving a single source of truth for customer information.
The race to implement the latest platform or build an application to manage a process within service or just move from paper to something mobile has transfixed the service world. Technology has become the primary focus of much of what we read about and captures much of our budgets as we look to transform.
Reliable information technology (IT) support and service are critical for any business. In the grocery industry, store-level IT service can have a direct impact on sales and customer service — if the registers are down, cashiers can’t ring up sales, and customers may simply leave their carts in the aisle and head to the next closest market.
FIELD TECHNOLOGIES WEBINARS
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![Salesforce - AI automation]( "How To Scale Field Service With AI And Automation")
How To Scale Field Service With AI And AutomationDiscover how Salesforce Field Service, leveraging Einstein AI, boosts field productivity, proactive management, and automation, addressing modern service challenges.
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![Salesforce - 3 strategies reinvent FS delivery]( "3 Strategies To Reinvent Field Service Delivery")
3 Strategies To Reinvent Field Service DeliveryWatch this on-demand webinar, where we talk about easy, innovative ways to scale your field service teams and boost customer satisfaction with trusted AI and data.
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![Salesforce - apple webinar]( "Apple Partnership On-Demand Webinar")
Apple Partnership On-Demand WebinarLearn how to provide the best service experiences with new Apple + Service Cloud innovations and see how you can make engagement effortless using trusted mobile apps and tools.
INDUSTRY NEWS
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Playvox Brings New Integrated Workforce Management Solutions To Freshworks Customer Service Applications4/23/2024
Playvox, the leading provider of Workforce Engagement Management (WEM) solutions for digital-first contact and support centers, officially announced its new Workforce Management Software (WFM) integration to Freshworks Customer Service Applications via an app on the Freshworks Marketplace.
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Abeeway Selects Sequans Low Power LTE-M/NB-IoT Cellular IoT Connectivity For Critical Asset Tracking4/23/2024
Sequans Communications, S.A., leader in 4G/5G cellular IoT chips and modules, announced that Abeeway, a subsidiary of Actility, global leader in LPWAN solutions, has adopted its Monarch 2 GM02S module to provide low power cellular IoT connectivity for a new version of the Abeeway Compact Tracker that now combines LTE-M and NB-IoT connectivity from Sequans with GPS, Wi-Fi Sniffer, Bluetooth and LoRa technologies in a single, highly accurate tracker.
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SAP Unveils AI-Driven Supply-Chain Innovations To Transform Manufacturing4/22/2024
SAP SE today announced AI advancements in its supply chain solutions that will unleash a transformative wave of productivity, efficiency and precision in manufacturing.
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Penske Introduces Catalyst AI™ - Revolutionizing Fleet Management With Real-Time Fleet Comparisons4/18/2024
Today, Penske Truck Leasing unveiled Catalyst AI™ – an industry first AI platform set to revolutionize fleet management that delivers real-time insight into fleet performance.
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Helm Operations And Spinergie Partnership Brings Advanced Fleet Optimization Capabilities4/18/2024
Maritime technology companies Helm Operations and Spinergie have announced a partnership combining the power of their respective fleet management solutions, Helm CONNECT and Smart Fleet Management, to create a fully integrated fleet optimization platform and centralized source of record keeping.
FIELD SERVICE SOFTWARE SOLUTIONS
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We have over 20 years’ experience helping the largest digital service providers manage and optimize their field service operation before, during and after day of service.
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Dista Field helps unleash the full potential of your field operations by improving first-time fix rates, ensuring higher service efficiency, and increasing customer delight, thereby elevating your brand loyalty.
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To grow your equipment maintenance and service operation, you need more than Excel and an accounting package. Find out what an integrated ERP can do for your business.
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With MobileTech, your technicians get service call information, can manage their service activities, and input data while out in the field.
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Digital work instructions for consistent paperless procedures.