The Trials And Triumphs Of Field Service Innovation

By Sarah Nicastro, publisher/editor in chief, Field Technologies
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National Grid shares the highs and lows of a major business transformation projected to reduce total operational spend across its U.S. utilities by approximately $100 million.

Today’s field service leaders understand that innovation is a necessity. But particularly for organizations with a long history and deeply rooted processes, there’s a fine art to transforming the theory of innovation into a reality. It’s probably safe to say that in most cases, the longer something has been done a certain way, the harder change comes. Certain headlines or blurbs can make innovation look easy, but the truth is there is commonly a breadth of trials an organization will face on its road to business innovation and optimization.