ADVANCE YOUR SERVICE
Turn your service department from a cost-center to a revenue generator with Metrix's service automation software.
Metrix 5 is designed to meet the specific needs of your business, and includes service solutions built for speed, simplicity and maximum flexibility.
Metrix’s comprehensive suite of applications will allow you to:
- Accelerate service delivery
- Reduce inventory costs
- Increase contract revenues
- Maximize warranty recovery
- Decrease repair times
In short, Metrix enables your company to provide world-class customer service, increasing overall company profitability.
METRIX SERVICE AND MANAGEMENT SUITE
Field Service – Empowers your field service organization with closed-loop, real-time dispatch, debrief and billing capabilities.
Mobile Workforce – Allows seamless communication with mobile service resources through wireless Internet or store-and-forward technology.
Contact Center – Automates your customer service and support processes, from initial request and triage, to problem resolution and closure.
Advanced Scheduling – Reduce service delivery with real-time scheduling based on technician skills, service level agreements (SLAs), travel times, traffic delays, shift patterns and more.
Warranty & Assets – Increase claim recovery, warranty renewals, customer knowledge and installed base sales through intelligent warranty and asset management.
Contract Lifecycle – Manage and administer contracts in a centralized repository and accurately price services based on negotiated terms and conditions.
Service Parts & Logistics – Improve visibility of spare parts inventory, automate service logistics and better manage high-value, dated, or excess stock in the field.
Reverse Logistics – Streamline your part return processes – RMA issue, receiving, inspection, routing, repair, teardown/refurb, shipping, billing and re-stocking.
INDUSTRY SOLUTIONS
We’ve worked with leading companies to develop best-practices that helps us customize our software to meet your unique business needs.
| Metrix Blog |
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As far as we know, this is one of the only service management blog out there. Get an inside perspective of Metrix, our senior management and the way we do business. We also like comments so feel free to weigh-in. |
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Although our solution will benefit all companies with field service organizations, we have considerable domain expertise in the following areas:
- Medical devices
- High-tech manufacturing
- Third party service
- Capital equipment
- Printing systems
OUR CLIENTS
Leveraging over 27 years of experience, Metrix provides a competitive advantage to innovative companies like Ingenico, Olympus, Cubic, DHL, Ericsson and Makino by automating service delivery, improving customer satisfaction and increasing profitability.
ABOUT US
Metrix can help Advance Your Service with the best combination of domain expertise, product functionality and cost effectiveness available today. We are the most experienced, most successful company in the world when it comes to designing high-value service management software and getting customers up-and-running quickly at a reasonable price. Metrix solutions are used by many world-class service organizations to automate mobile field service, streamline repair processes, improve customer service and increase service profitability.
