About Astea International
Increasing the Velocity of Business
Astea is a premier provider of Service Lifecycle Management solutions for companies that market, sell, service and support equipment. We offer a full range of modular but tightly integrated technologies for companies where downtime is not an option, and resource utilization directly impacts financial performance. Our applications extend traditional Customer Relationship Management (CRM) to encompass supply chain and logistics functionality, all honed to service-oriented businesses.
Astea's market-proven solutions enable companies to:
- Streamline and automate business processes
- Compress the contract-to-cash cycle
- Identify incremental sales opportunities and improve revenue recovery
- Collapse non-value added workflows
- Enhance resource utilization and reduce downtime
- Coordinate efforts of sales, marketing and service organizations
- Improve compliance with Service Level Agreements (SLAs), contracts and warranties
- Synchronize every customer touch point for increased customer satisfaction
Founded in 1979, Astea has been publicly traded since 1995 (NASDAQ: ATEA). Integrating creative business ideas with technological innovation and best practice expertise, we provide comprehensive enterprise solutions supporting workforce and asset management. The depth of our industry experience ensures solutions with rich "out-of-the-box" functionality for rapid ROI.
Focused on serving the unique needs of service-centric organizations, Astea has licensed marketing, sales, service, support and mobile applications to over 500 companies worldwide, including leaders in a diverse range of industries. These include such verticals as Medical Technology, Point-of-Sale Equipment, Business Systems, Industrial Controls, Building (HVAC) Systems, Information Technology, V-Commerce, Electronics, Imaging Equipment, Network Operations Centers, and Telecommunications.
Industry Solutions
Astea Alliance delivers an end-to-end solution that addresses all facets of Service Lifecycle Management. Astea’s solution is developed with industry experts to deliver the functionality you need to address the specific challenges and unique business needs in your specific industry. Our proven solution leverages your existing infrastructure and can deliver immediate benefits right out of the box. With unmatched breadth and depth to optimize your service management lifecycle, Astea is the solution of choice to improve customer satisfaction, streamline and synchronize processes, and deliver positive financial impact to your organization. Select your industry to learn more about how Astea can help your organization.
- Medical
- Information Technology
- Industrial Manufacturing
- Retail
- Banking
- Imaging
- Controls & Instrumentation
- HVAC
Benefits of Astea
Whatever your business needs, we provide integrated solutions to help you maximize efficiencies, improve revenues, and enhance customer satisfaction. Astea’s products and services make it easier for you to do business with your customers, vendors, and partners. Our solutions drive business benefits so you can create a compelling competitive advantage and not only survive but thrive in this dynamic economy.
- Reduce Service Costs
- Streamline Workflow
- Improve Service Levels
- Drive Quality & Growth
- Increase Satisfaction
Astea's Webinars
Lost Productivity? Empower Your Service Workers With Information.
Give Your Field Service a JOLT!
Going Mobile: Building the Business Case and Deployment Plan for Service Excellence with Danka
Visibility and Mobility: Unlock the Power of Your Field Force
Turn Insight into Action: A 360 View of Your Service Business
Get the Right TOOLS to Mobilize Your Workforce!
Point Your Service Techs in the Right Direction!
With Astea's Dynamic Scheduling Engine
Control Your MOBILE Workforce
With Astea, Profits are OnDemand!
Turn Service into Your Competitive Advantage with World Class Solutions from Microsoft and Astea
Featuring: Microsoft & Astea
Mobilizing Your Workforce - Real Benefits of a Real-Time Service Area Network
Featuring: Microsoft & Symbol
Competing Through Service: Servicing Your Way to Growth and Profitability
Featuring: Aberdeen, Haemonetics and Astea International
Mobilizing Your Workforce - The Powerful Differentiator
Featuring: FieldCentrix
Multi-Dimensional Business Intelligence for Business Agility
Featuring: Microsoft, Panorama and Astea International
